Using the Group Chat
Connect with all project collaborators in real-time chat to discuss memories, coordinate contributions, and share stories as they unfold
Group chat keeps everyone in sync. Perfect for coordinating who's writing what, sharing sudden memories, and celebrating each other's contributions as your project grows.
Accessing Group Chat
Open your project page
Navigate to any project you're collaborating on
Click the Chat tab
Click the Chat tab at the top right of your project page
Start chatting
See who's online and begin your conversation
Chat interface shows:
- Online member count 2 online • 2 members
- Full message history
- Real-time updates as messages arrive
- Thread indicators for organised discussions
Core Chat Features
Basic Messaging
Type your message
Click in the text box and type your message
Send instantly
Press Enter or click the Send button
See confirmation
Message appears instantly for all members with delivery confirmation
Message Management
Editing Messages
Right-click your own message, select Edit, make corrections, and save changes. Message shows Edited indicator. Only you can edit your own messages.
Deleting Messages
Right-click your message, select Delete, and confirm. Message is permanently removed for everyone immediately.
Copying Messages
Right-click any message and select Copy Message to save important dates, names, or details to your clipboard.
Viewing Timestamps
Hover or right click to see relative time (2 hours ago)
Notification System
You get notified when:
- Someone tags you with @yourname
- Someone replies to your message
- Someone reacts to your message
- New messages while you're away
- Important announcements posted
Chat Organisation Tips
Use threads for topics
Keep discussions about specific subjects in their own threads
Tag strategically
Only tag when you genuinely need someone's input
React instead of reply
Use reactions for simple acknowledgments instead of "thanks" messages
Edit don't spam
Fix typos with edit rather than sending corrections
Check before asking
Scroll up to see if your question was already answered
Chat vs Comments
Use Chat For:
Project-Wide Topics
- General coordination
- Project planning
- Member updates
- Broad questions
- Social connection
- Celebrating milestones
Use Comments For:
Entry-Specific Topics
- Story feedback
- Fact corrections
- Detail requests
- Photo questions
- Entry improvements
- Specific memories
Troubleshooting
Check your internet connection, refresh the browser (Cmd/Ctrl + R), ensure you're in the correct project, or clear browser cache if persistent.
Verify they're a project member, check they haven't left the project, try typing their full name, and ensure @ symbol is used.
Look for send confirmation, check for error messages, try refreshing if stuck, and verify internet connection.
Yes, all messages are saved permanently. Members see the full chat history when they next log in, with unread indicators.
Currently, you need to scroll through chat history manually.
No, chat messages are for coordination only. They never appear in your final printed book.
If you need more assistance with this topic please contact support at support@keepsakeproject.co.
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