Keepsake
Managing Your Account

Download Invoices

Access your billing history, filter invoices by date or status, and download receipts for your records

Keep your records

Download invoices for tax purposes, expense tracking, or company reimbursements. All your billing history is securely stored and accessible anytime.


Accessing Billing History

1

Go to Settings

Click Settings at the bottom of the left sidebar

2

Navigate to Billing

Click on Billing in the Billing & Subscription section

Billing
option

Select Billing from the Settings menu
3

View Billing History

Scroll down to the Billing History section where you'll see all your invoices listed with dates, invoice numbers, status, and amounts

Billing
history

Your complete billing history with download options

Filtering Invoices

You can filter your invoices to find specific records:

Filter by Date Range

Use the date selector to view invoices from a specific period

Filter by Status

View all invoices or filter by payment status (Paid, Pending, etc.)

Click All Invoices dropdown to change filters, or use the date range picker to select specific dates.


Downloading Invoices

Each invoice can be downloaded for your records:

1

Find your invoice

Locate the invoice you need in the Billing History table

2

Click Download

Click the Download invoice button on the right side of the invoice row

Download
button

Download button on right for each invoice
3

Save to your computer

The invoice PDF will download to your computer's default download folder


Stripe Billing Portal

For more extensive billing management:

Click Open Billing Portal to access your full billing details in Stripe, where you can:

  • Update payment methods
  • View detailed transaction history
  • Manage billing preferences
  • Access additional invoice formats

Stripe portal
button

Access the Stripe portal for comprehensive billing management

Understanding Your Invoice

Each invoice includes:

Invoice Number

Unique identifier like XK3NQWFB-0005 for reference

Payment Date

When the payment was processed

Amount

Total charged in AUD including GST

Description

Service details (Keepsake Subscription or Trial)


Common Questions

Yes, your complete billing history is available. Use the date filter to go back to any previous period.

Yes, all invoices include GST details as required for Australian tax purposes.

Past invoices cannot be edited. To update billing information for future invoices, update your payment method or billing address in Settings.

One-off purchases like additional book prints will appear in your billing history with their own invoice numbers.


Need Help?

If you need more assistance with this topic please contact support at support@keepsakeproject.co.


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