Creating Custom Questions
Add your own personalised questions to any chapter in your Keepsake project or contribute questions to a collaborator's queue
Custom questions let you explore specific memories, family traditions, or topics unique to your story that aren't covered in our research-based library.
Creating a Custom Question
Navigate to your chapter
Go to any chapter in your project where you want to add a custom question
View Question Library
View the question library by clicking the Add Questions tab
Click Add Custom Question
Look for the Add Custom Question button underneath the Add Questions tab
Write your question
Enter your custom question in the text field (up to 500 characters)
Select question length
Choose the appropriate time estimate depending on your question. Learn more about question categories to select the right one.
Add an optional note
Include context or guidance to help answer the question later.
Choose your action
Start Writing to begin answering immediately or Queue Question to save it for later
Adding Questions to a Collaborator's Queue
When working on a shared project, you can add custom questions to another person's queue to help guide their storytelling.
Navigate to their project
Access the project where you're a collaborator
Go to any chapter
Select the chapter most relevant to your question
Create the custom question
Follow the same process as above, but consider adding a note explaining why you're curious about this topic
Queue the question
Select Queue Question to add it to their queue. They'll see your name as the person who added it.
Use notes to provide context like "Dad always mentioned this story but I never heard the full version" or "Would love to know more about your time in Madrid".
Best Practices for Custom Questions
Be Specific
Instead of "Tell me about work", try "What was your first day at the Melbourne office like?"
Add Context
Use notes to explain why you're asking or what prompted your curiosity
Match the Depth
Choose the right question length based on how much detail you're hoping for
Personal Touch
Reference specific family stories, places, or traditions unique to your experience
Common Questions
Once queued or answered, custom questions cannot be edited. You can hide other user's custom questions or delete and recreate any you've added if needed.
There's no limit to custom questions. Add as many as you need to tell your complete story.
Custom questions are visible to all project collaborators. They can see who added each question.
If you need more assistance with this topic please contact support at support@keepsakeproject.co.
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