What happens if your plan ends

When a Keepsake Pro plan ends, nothing is deleted. The projects it covers become read only: everyone can still read the stories, but nobody can add or change them until the plan is active again. A plan ends when it's cancelled and the paid period is over, when a free trial ends without a plan, or while a payment isn't going through.

If it's your plan

In Settings > Subscription & billing, you'll see Subscription expired (or Trial ended) with the date. If a payment failed, you'll see Payment failed instead.

• Your projects stay, with every story, photo and chapter. In each one, you'll see that writing is paused.
• Starting new books needs an active plan.
• Printing is paused for the books you own. To order a copy, renew your plan.
• Your print credits stay yours. You can use them once your plan is active again. See How print credits work.
• eBooks you've already got stay unlocked.
• Sharing stops. The person you share your plan with can't keep writing either.

If you're writing in someone else's project

A project runs on its owner's plan. If the owner's plan ends, you'll see Subscription ended in the project. You can still read every story, but you can't write until the owner renews.

• Your stories stay in the project.
• Only the owner can renew the plan. Let them know if you'd like to keep writing.
• The owner can also hand the project to someone with an active plan. See Hand a project over to someone.

Your own account isn't affected. Projects you own on your own plan carry on as normal.

If someone shared their plan with you

If the person who shares their plan with you cancels, their payment fails, or they stop sharing, you'll see Shared plan ended in Settings > Subscription & billing. You keep your account and your projects, but you can't keep writing. You can start your own plan, or ask them to sort out theirs. See Primary and shared plans.

Start writing again

• Your plan ended: in Subscription & billing, choose Resubscribe (or Subscribe after a free trial). Everything picks up where you left off.
• A payment failed: choose Update card and add a card that works. See Change your plan or payment details.
• Someone else's plan ended: ask them to renew it, or start your own plan for your own books.

We keep everything while a plan isn't active. If you'd like a copy of your data or want your account deleted, email support@keepsakeproject.co.