My invite link isn't working
What to do if the link in your Keepsake invitation has expired, doesn't open, or says the invitation went to a different email.
Updated
If the link in your invitation email doesn't open or says something's wrong, one of these will usually sort it out.
It says the invitation has expired
Invitations don't last forever. Ask the person who invited you to send a new one. They can choose Resend invitation or Renew invitation in the project's People & access.
It says the invitation went to a different email
You're signed in with a different account from the one the invitation was sent to. Choose Switch account, then sign in or sign up with the email the invitation went to. Or ask the person who invited you to invite the email you use. See Join a project you've been invited to.
The link doesn't open, or nothing happens
- Copy the whole link from the email and paste it into your browser.
- Open it on the device where you read your email, or forward the email to yourself.
- If your email app opens links in its own window, try opening it in your usual browser instead.
The invitation email never came
Look in your spam, junk or promotions folder. Then check with the person who invited you that they used the right address. They can see whether it was delivered in People & access, and send it again.
You've already joined
If you accepted before, the project is already on your home page. Sign in and choose it there. See Sign in.
Still stuck?
Email support@keepsakeproject.co and include:
- The email address the invitation was sent to
- The name of the project, or who invited you
- A screenshot of what you see when you open the link