I can't see Print or order a book
Why the Print view or the order button might be missing in Keepsake, and how to get a printed copy whatever your role.
Updated
If you can't find Print in the Book tab, or can't order a book, there's usually a simple reason. You can still get a copy.
You're a writer or viewer
Print is only for the project's owner and admins, because it builds the version that gets printed and paid for. Writers and viewers don't see it.
Once the owner has printed the book, you can order your own copy. Go to the project's Orders tab and choose Order a copy. See Order more copies or a reprint.
The book hasn't been printed yet
You can only order your own copy once the owner has printed the book. Until then, Orders has nothing to order. Ask the owner when they plan to print. See How your book works.
The owner's plan has ended
If the owner's plan has ended, printing is paused until it's renewed. See What happens if your plan ends.
You're the owner, but Print won't go ahead
Prepare lists anything that needs fixing before the book can print, such as a book that's too short or too long. Work through the list, then build the proof again. See Prepare and proof your book.
Still stuck?
Email support@keepsakeproject.co and include:
- The name of the project
- Your role in it, if you know it
- A screenshot of the Book tab or the Orders tab