How to Log In to Your Keepsake Account
Learn the two easy ways to access your Keepsake account - email and password or magic link login.
Use either email and password, or try our magic link for password-free login.
Method 1: Email and Password
Head to the Keepsake login page
Go to keepsakeproject.co/login to access the sign-in page.
Enter your email address
Type the email address you used when you created your Keepsake account.
Type your password
Enter the password you set up for your account.
Click 'Sign in'
Click the sign-in button and you'll be back to your stories.
Forgotten your password?
No worries - it happens. Click Forgot Password? below the sign-in button and we'll send you a reset link straight away.
Method 2: Magic Link (Password-free)
Go to the login page
Navigate to keepsakeproject.co/login to start the magic link process.
Click 'Sign in with Magic Link'
Select the magic link button instead of putting in your email password.
Enter your email address
Type the email address associated with your Keepsake account.
Check your inbox
We'll send you a secure email - look for an email from Keepsake with your magic link.
Click the link
Click the link in the email or enter the code shown and you'll be logged in automatically.
Why use a Magic Link?
No passwords to remember
One less thing to think about
Secure
Each link works only once and expires after 30 minutes
Works on any device
Click the link from your phone, tablet, or computer
Troubleshooting Login Issues
Magic Link not arriving?
Sometimes our emails get a bit lost in spam filters.
Use the email address that's linked to your Keepsake account.
Occasionally emails take a moment to arrive.
Add noreply@keepsakeproject.co to your contacts to ensure our emails reach you.
Password not working?
- Try your Magic Link instead - it's often quicker than resetting your password
- Reset your password using the Forgot Password?link
Still can't get in?
If you're still having trouble after trying both methods:
Clear your browser cache and cookies
Remove stored data that might be causing issues. Clear your browser's cache and cookies to resolve potential conflicts.
Try a different browser
Use Chrome, Safari, Firefox, or Edge. Sometimes switching browsers can resolve login issues.
Check you're on the right site
Ensure you're at the correct URL, it should be keepsakeproject.co.
Contact our support team
We're here to help get you back on track. Reach out to our support team for personalised assistance.
Security Tips
Keep your account safe:
Use a unique password
Not the same one you use for other sites
Consider a password manager
Makes strong passwords easy
Be cautious with Magic Links
Only click links from emails you've just requested
Log out on shared devices
Especially important on public computers
If you need more assistance with this topic please contact support at support@keepsakeproject.co.
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