What happens after you order

Once you've paid, you come back to the project's Orders tab. Every order then goes through the same stages: we check it, the printer prints it, and a courier delivers it. You can follow each stage in the Orders tab.

How an order moves along

1. We check it. Our team looks over every order before it goes to the printer. While we do, the order says Being checked.
2. It goes to the printer. The order says At the printer, and from here it shows the date it should arrive.
3. It's printed. The printer prints and binds your copies in the country they're going to.
4. It's shipped. The order says On its way and shows a tracking number.
5. It arrives. The order says Delivered, with the date.

For what every status means, see Your orders and what each status means.

Straight after you pay, the Orders tab may say Confirming your payment for a moment. Your order shows up as soon as the payment goes through.

How long it takes

It depends on where the book is going and the delivery speed you chose. Once the order is at the printer, it shows the date it should arrive. For delivery speeds and costs, see Delivery speeds, countries and times.

What you can still change

The book in an order is the proof you approved. Once you've paid, the pages in that order can't change. You can keep writing, though. Your next print picks up everything new. See Order more copies or a reprint.

If you want to...	What you can do
Cancel, and we haven't sent it to the printer yet	Open the order and choose Cancel order. We refund you in full, and any print credits you used come back.
Cancel, and it's at the printer but not printing yet	Open the order and choose Request a cancellation. We ask the printer to stop it. If it's too late, we let you know and the order carries on.
Cancel, and it's already printing	It can't be cancelled. If something's wrong, choose Get help on the order.
Change the address or fix a mistake	Tell us as soon as possible. Choose Get help on the order, and we'll do everything we can before it prints.

Only the person who placed an order can cancel it. Changing an address in Settings doesn't change orders you've already placed. See Cancel or change an order.

If something's wrong when it arrives

If your book arrives damaged or with a printing fault, tell us within 14 days of delivery and we'll replace it. See Something's wrong with my printed book.

What to do next

• Your orders and what each status means
• Get the eBook
• Order more copies or a reprint