Your orders and what each status means
Where to find your printed book orders, what each order status means, how to track a parcel and who can see which orders.
Updated
Every printed copy ordered in a project shows in the project's Orders tab, with where it's at and when it should arrive. Everyone in the project can open the tab.
What's in the Orders tab
| Part | What it shows |
|---|---|
| The printed book | The volume or title and edition (such as First edition), Printed with the date, and the number of pages and copies. Latest marks the newest print. |
| eBook | The eBook for that print, if someone has got it. See Get the eBook. |
| On the way or Your order | Orders that haven't arrived yet, with a progress track and the date each should arrive |
| Order another copy or Get your own copy | The price per copy and a button to order. See Order more copies or a reprint. |
| Past orders | Orders that have arrived |
| Couldn't be printed | Orders we couldn't print, and why |
| How ordering works | A short reminder of how ordering and delivery work |
When a project has more than one print or volume, Your printed books lists them. Choose one to see its orders.
What each status means
The progress track on each order has five steps: Paid, Checked, At the printer, Printing and Delivered. The label beside the order says where it is now, in the words below.
| Status | What it means |
|---|---|
| Being checked | We have your payment. Our team checks every order before it goes to the printer. |
| Checked | We've checked it, and it's heading to the printer. |
| At the printer | The printer has it. From here, the order shows the date it should arrive. |
| Printing | Your book is being printed and bound. |
| On its way | It's been shipped. The tracking number shows on the order. |
| Delivered | It's arrived, with the date. |
| Cancellation requested | You asked to cancel after the order reached the printer. We're checking with the printer. |
| Cancelled | The order was cancelled. Refunded shows once your money is back. |
| Couldn't be printed | We couldn't print this order. Why it couldn't be printed explains the reason, and the order shows your refund or returned print credits. |
Track a parcel
Once your order is on its way, the Tracking tile shows the tracking number. Choose Track parcel to follow it on the courier's site. Before that, the same tile shows your order reference.
Tracking shows on your own orders only.
Order details
Open an order to see:
- Ship to: the name and town it's going to
- The receipt: copies, any extras or eBook, print credits used, shipping, tax and Total paid
- Print files: Interior and Cover open the files the printer used
- Get help: starts an email to us with the order number in the subject
Who sees which orders
| If you are... | What you see |
|---|---|
| The owner or an admin | Every print of every volume, and everyone's orders with their name, number of copies and date. Other people's addresses and receipts stay private. |
| A writer or viewer | The latest print, any print you bought, and your own orders |
Notes
- To cancel an order, see Cancel or change an order.
- If an order hasn't arrived by its date, see My order hasn't arrived.
- If it arrived damaged, see Something's wrong with my printed book.
- Before anyone has printed the book, the tab explains what will show there. Owners and admins see a button to carry on printing.