Delivery speeds, countries and times
Where we print and deliver Keepsake books, the delivery speeds you can choose, what shipping costs and how the arrival date is worked out.
Updated
We print each book in the country it's going to, then a courier delivers it. This page covers where we deliver, the speeds you can choose and what shipping costs.
Where we print and deliver
We print and deliver in Australia, Canada, Germany, the United Kingdom and the United States. Your delivery address needs to be in one of these countries. We can't print for other countries yet. See Add or change a shipping address.
Delivery speeds
| What you see | What it means |
|---|---|
| Speeds offered | The printer offers different speeds in different places, so you only see the ones available for your address. If only one is available, there's no choice to make. |
| Arrival date | Each speed shows the date it should arrive, worked out from the printer's quote. |
| Speed | Time in transit |
|---|---|
| Standard | Our lowest price. The date shows when you get a quote |
| Faster | Up to 3 business days |
| Express | Up to 2 business days |
| Next day | 1 business day |
What shipping costs
| Your situation | What you pay |
|---|---|
| You have an active Keepsake plan (yours, or one shared with you) | Standard is free. A faster speed costs only the difference. |
| You don't have an active plan | The shipping price for the speed you choose. |
Shipping is priced when you choose Get a quote (or Check delivery) on the Order step. A quote holds for 24 hours.
Arriving in time for your finish date
If the project has a finish date, the Order step checks it for you. When Standard won't arrive in time, the first faster speed that will is tagged In time for with the occasion or date. Once you pick a speed that makes it, your order says it arrives before that day.
How long the whole order takes
Every order goes through the same stages: we check it, the printer prints it, then it's shipped. Each order in the Orders tab shows which stage it's at and, once it's at the printer, the date it should arrive.
Notes
- Delivery goes to one address per order. To send copies to different places, place separate orders.
- If your order hasn't arrived by its date, choose Get help on the order in the Orders tab, or email us at support@keepsakeproject.co with your order number. If it arrived damaged, see Something's wrong with my printed book.