The British Remento alternative for story telling and creating your memory book.

Remento review summary: what customers love and where they struggle

Remento has become a popular name in the memory book space, partly because of its appearance on the Shark Tank episode that introduced millions of viewers to the idea of a voice-powered memory book. Charlie from Remento built the company around a simple pitch: answer a prompt by recording yourself on video, and AI turns your words into a printed book. For families who prefer talking over typing, it genuinely works. Finding Remento feels like discovering exactly what you didn't know you needed.

The positive reviews tell a consistent story. “My oldest son gifted me Remento as a Christmas present last year, and I absolutely love Remento,” writes one customer. “I'm really glad Remento has been easy to use, and my daughter will have stories from her grandmother in her own voice.” Another says Remento made it easy for someone who always wanted to write but never got around to it. The recording approach doesn't feel like a chore. You open the app, pick a prompt, talk for a few minutes, and Remento helps turn it into something readable. One reviewer called it a “combination family album and memoir,” and that captures the appeal. Many customers love this product because it removes the blank-page fear entirely. For those considering gifting a book, hearing that Remento felt personal and low-pressure is exactly what you want to know. Remento is part of a growing wave of platforms that make it easier than ever to document their life stories for children and grandchildren.

But know Remento through only its five-star reviews and you miss the full picture. Read our full collection of customer reviews or our in-depth editorial review for the detail. Below is what patterns we found, including reviews from Trustpilot, Reddit, and the App Store. Some platforms may label reviews or use systems to combat fake reviews, so we focused on accounts with purchase history or specific detail. We believe in transparent reporting, including reviews that praise and criticise.

Excellent customer service from Remento staff, but no contact info when you can't get customer support

This is the strangest contradiction in Remento's reviews. When support works, customers rave about it. “Marie at Remento was quick to assist me and refunded my subscription within a day,” wrote one reviewer. Another praised the team for great service and said Remento was quick to assist when they had trouble with their account. Thank you for sharing that kind of feedback, because it shows the company can deliver when it chooses to.

Then there are the other reviews. Customers locked out of their accounts with no warning, no customer service number to call, and a chatbot named “Happy” instead of contact info for a real person. One reviewer described the inability to get customer support as the single biggest frustration with the platform. Your account is active, your memories are inside, and nobody responds. That gap between excellent customer service for some and silence for others is hard to reconcile. If you use Remento from the UK, the timezone difference makes this worse. You send a message in the morning and wait until late evening for a reply that may not come. Remento staff clearly care when they engage, but the system for reaching them has serious gaps.

AI recording and written stories: what Remento offers vs what storytellers want

Remento offers one path: record audio or video of yourself answering a prompt, then let AI convert your recording into a written story. The weekly prompts are thoughtful, and the recording process is genuinely simple. For a confident storyteller who thinks out loud, it's a natural fit. Remento makes the recording feel conversational, not performative.

The trouble shows up in the output. Several reviewers describe the remento-created text as ok but required a lot of work on my part to clean up. One customer put it bluntly: they had to “scrub out the canned woke language that permeated the first” few drafts before the stories sounded like them. AI transcription can change names, shift tense, and flatten the quirks that make someone's voice distinctive. Your grandmother's story might read clearly, but it might not sound like her anymore. For families who want stories and memories preserved in the storyteller's actual voice and style, that's a real trade-off. The recording captures the raw material, but the AI sometimes loses what made it personal.

Keepsake takes a different approach. You write your own stories in a rich text editor with formatting, inline photos, and collaboration. There's no AI rewriting your words unless you ask the ghostwriter for help. Your written stories stay exactly as you wrote them. For families who want to preserve memories and write my life story in their own words, that matters. You can still record audio or video memories separately, but the printed book contains your actual writing, not an AI interpretation of it.

Fact-check reviews: company details and what people who bought Remento actually say

Some context helps when reading any review. Remento was built by Charlie Bonilla, who pitched on Shark Tank and secured funding to grow the company. The subscription includes one year of storytelling and one hardcover book. Remento feels like a product made by people who genuinely care about family history and preserving memories. That sincerity comes through in how Remento responds to reviews, often personally and with phrases like “thank you for sharing” your story with us.

What people who bought Remento consistently mention: the Remento book itself is well-made. Customers can't wait to see the finished product, and those who've received theirs describe it as a genuine keepsake. “I gifted a book to my mum and she cried,” wrote one customer, while another said their remento book was exactly what Remento promised. The recording prompts are good. The concept works. But website glitches, limited control over the written output, and the cost of extras (PDF export, additional storytellers, international shipping) frustrate customers who expected a simpler all-in price. Glad Remento exists as an option, but for families in the UK who want to write rather than record, who want a life story book they fully control, and who want to create a book without currency conversion or transatlantic shipping, Keepsake's memoir projects are worth comparing. A Keepsake book is a printed book with your family's story telling and memories, no QR code required.