Frequently askedquestions

Keepsake is a collaborative storytelling platform designed for Australian families who want to preserve their most meaningful memories together. Unlike traditional memoir services that treat storytelling like homework, we believe the magic happens when you create stories with the people you love - not just about them.

While platforms like StoryWorth send your loved ones away to answer questions alone via email, Keepsake is built for togetherness. You can collaborate in real-time, chat about memories as they surface, and invite your whole family to contribute. Plus, we're proudly Australian so no surprise USD charges or overseas shipping delays.

Keepsake is perfect for families who want to: document a parent's or grandparent's life story before it's too late, create baby books or wedding memories together, preserve migration stories and family history, build stronger connections across generations, and share the storytelling load instead of doing it all alone.

Not at all. Our editor feels familiar - more like writing in a Word document than learning new software. If you can send an email, you can use Keepsake. And if you get stuck, our support team is here to help.

Projects are like individual books - you might create a biography for Dad, a couples book with your partner, or an autobiography for yourself. Each project has themed chapters with research-backed prompts to guide your storytelling. You can customise everything to suit your family's story.

Our questions are grounded in anthropological research to spark deeper thinking and better recall. Instead of surface-level questions like "tell me about your childhood," we ask things like "what could you smell when you walked through your front door?" These details bring stories to life.

Absolutely. Distance doesn't matter - whether your contributors are across the street or across the world, everyone can write, comment, and chat together in real-time. It's like having a family conversation that spans continents.

We've designed Keepsake with less tech-confident users in mind. The interface is clean and simple, and you can always call them to ask our prompts over the phone, then add their responses yourself. Many families find this creates even more meaningful conversations.

We offer two simple plans: Monthly at $19.99/month (flexible, cancel anytime) and Annual at $199.99/year (save $40, works out to $16.58/month). Both include everything you need: unlimited projects, unlimited collaborators, one print credit per year, and a free subscription to share.

• 2 full creator accounts (you + 1 gift recipient) • Unlimited digital projects for both accounts • Unlimited family collaborators • 1 print credit shared between accounts • Free Australian shipping • Export all your data anytime

Every subscription includes a free account to share that you can give to someone else, like your mum, dad, or sibling. They get full access to create their own projects, so it's really two subscriptions for the price of one. Perfect for families who want to work on multiple stories.

Yes! We offer a 14-day risk-free trial. Start writing, invite your family, and see how it feels. If it's not right for you, cancel within 14 days and you won't be charged.

We're competitively priced and often cheaper once you factor in currency conversion and shipping: StoryWorth costs ~$202 AUD total, Remento ~$252 AUD total, while Keepsake is $189.99 AUD with free shipping. Plus, you get two creator accounts instead of one, making us exceptional value for families.

Once you're happy with your project, simply click "order book" and we'll handle the rest. Your stories become beautifully formatted chapters with your photos placed exactly where you want them. Books arrive in 5-8 business days with free Australian shipping.

Our books are professionally bound with full-colour printing throughout. You can choose from pre-designed covers or customise your own. Small books (up to 200 pages) and large books (up to 532 pages) are both available.

Each subscription includes one print credit per year (shared between both accounts). Additional books cost: Small books (≤200 pages) for $90 AUD, and Large books (≤532 pages) for $150 AUD. Perfect for gifting copies to the whole family.

Once your book enters production, changes aren't possible to ensure timely delivery. However, you can always create an updated edition later with your subscription. Many families create annual editions or milestone updates.

You do. Your stories are always yours. Even if you cancel your subscription, you can still view everything you've created - you just won't be able to add new entries until you reactivate.

No. Your stories are private to you and the people you invite. Our staff never access your personal content unless you explicitly contact support and ask us to help with a specific technical issue in your project. We don't scan, analyse, or review your stories.

Yes. You have complete control over collaboration. You can invite people to specific projects, and they'll only see what you've shared with them. Family members can't access your other projects unless you specifically invite them.

We take privacy seriously. Your stories are stored securely, and only people you explicitly invite can see your projects. We never share or sell your personal information, and you control who has access to what.

Your data is stored on secure, encrypted servers with enterprise-level security. While we use global cloud infrastructure (not specifically Australian servers), all data is encrypted both in transit and at rest, and we follow strict privacy protocols to keep your family memories safe.

Yes! You can add unlimited photos and place them exactly where you want in your stories using our drag-and-drop editor.

We support all common image formats (JPG, PNG, Webp, etc.). Our system can also help you optimise photos for high-quality printing.

Yes, Keepsake works on any device with an internet connection. Many families find it convenient to add photos from their phone while writing on their computer, or vice versa.

Keepsake works on all modern browsers including Chrome, Safari, Firefox, and Edge. We recommend keeping your browser updated for the best experience.

There's no limit. You can invite as many family members as you like to contribute to any project. Everyone can write, add photos, comment, and chat - it's a true family effort.

No. Access is project-specific. If you invite your sister to help with Dad's biography, she can only see that project, not your other books or personal projects.

We've built in commenting and chat features so families can discuss memories and decide together what to include. Often these conversations become part of the magic - you're not just creating a book, you're strengthening relationships.

Yes, as the project creator, you can manage who has access at any time. You can also control different permission levels - some people can write and edit, others might just be able to view.

Yes, you can cancel anytime. Keep in mind that both monthly and annual plans automatically renew unless you cancel, so make sure to cancel prior to your next billing date to avoid unwanted charges.

Your shared subscription recipient keeps access to view all their existing projects, but they won't be able to create new projects or add new entries until either they get their own subscription or you reactivate yours.

Absolutely. You can switch plans anytime through your billing and subscription settings, or contact our support team if you need help. You can upgrade from monthly to annual at any time to start saving.

We offer a 14-day risk-free trial, so you can test everything before being charged. After that, refunds are handled case-by-case - just get in touch if you're not happy and we'll work something out.

We're here to help! You can reach our support team via email, and we typically respond within 24 hours.

We focus on email support so we can give you thoughtful, detailed responses rather than rushing through a call. Plus, you'll have everything in writing to refer back to later.

This is really common! We're happy to provide tips for introducing Keepsake to less tech-confident family members, and many families find success starting with phone conversations and adding the stories themselves.

Beyond supporting local business, choosing Australian means: pricing in AUD (no currency conversion surprises), free, fast Australian shipping, support from people who understand your context, and no international shipping delays or customs issues.

Absolutely! Our printing partner ships globally, with free shipping for Australian orders. International shipping costs depend on where you are - you'll see the exact price before you finalise your order.

None. What you see is what you pay. No surprise USD conversions, no international shipping fees, no customs charges. Just honest, transparent Australian pricing.