What we found

We should be upfront: we make Keepsake, which competes directly with Remento. That means we have a bias, and you should factor that in. But we've also done the work. We've read hundreds of customer reviews, tested the product ourselves, dug into the pricing, and talked to families who've used both. This is the review we'd want to read before spending money.

Remento's core idea is genuinely clever: record video answers to weekly prompts, let AI transcribe them, and turn the whole thing into a printed book. For the right family, it works beautifully. But there are trade-offs that aren't obvious until you're a few months in and already committed.

Below, we break down the pros and cons, then go deeper on the areas that matter most. After that, we cover who Remento is actually best for, and how it compares feature-by-feature.

Remento doesn't let you write. If you're camera-shy, you can't participate.

The only way to capture a story on Remento is to record yourself on video, speaking off the cuff to a prompt. There's no text editor, no option to sit down and type your memories out. For people who freeze on camera, have a speech impediment, or simply prefer to gather their thoughts before putting them on the page, there's no workaround. You either record, or you don't contribute.

The recordings can't be edited either. If you stumble over a word or lose your train of thought, you re-record the whole thing from scratch. That kind of pressure stops a lot of people from ever finishing their book. And the AI transcription that converts your video into text, while useful, isn't invisible. It can change names, switch from first person to third, and smooth over the quirks that make someone's voice distinctive. Your grandmother's story might read clearly, but it might not sound like her anymore.

With Keepsake, you write at your own pace in a rich text editor. Edit, rewrite, and refine until it reads exactly the way you want. No camera, no pressure, no re-takes.

Remento isn't transparent about what happens to your book if they go out of business

Every QR code in a Remento book points to their servers. If the company shuts down, those codes stop working, and the videos they link to disappear. You can't reroute them to your own iCloud or Google Drive. The printed book you paid for becomes a collection of dead links next to photos.

Remento knows this is a concern. When customers raise it, the response is always the same: they recommend that you download your content as a backup. But that sidesteps the real question. A memory book shouldn't come with a disclaimer about needing a contingency plan for the company behind it.

Remento is investor-funded, and that shapes the product

Remento is a venture-capital-backed company. That's not inherently bad, but it means they have investors expecting returns, and the business needs to grow to satisfy those obligations. Decisions about pricing, feature restrictions, and content access aren't just about what's best for your family. They're shaped by what's best for the business and its shareholders.

This matters because memory preservation is a long game. You want the company behind your book to still be around in 20 years, making decisions that prioritise customers over growth metrics.

What happens to your content when the subscription ends

Remento does offer both annual ($99/year) and monthly ($12.99/month) billing, which gives you some flexibility on how you pay. However, it isn't clear whether the monthly plan lets you cancel at any time or whether you're committing to a full year paid in monthly instalments. That distinction matters, and their pricing page doesn't spell it out.

What is clear from customer reviews is what happens after your subscription lapses: your content becomes read-only or inaccessible. Multiple reviewers on Trustpilot describe being locked out of stories they created. For a product built around preserving memories, paying indefinitely just to access your own work feels uncomfortable.

You can read the full breakdown of what customers are saying on our Remento customer reviews page. For a detailed cost comparison, see our Remento pricing breakdown.